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                |  | KNOWLEDGEBASE |   
                | Common 
                  Outlook Express Error Messages 
  |   
                |  Problems Opening Attachments |   
                | If 
                  you cannot open attachments while using the Outlook Express 
                  e-mail client, your security settings may be too high. When 
                  you try to open attachments, you may see the following message: 
                  "OE removed access to the following unsafe attachments 
                  in your mail." 
 To check your e-mail security settings:
 
 1. Open Outlook Express.
 2. Click on Tools in the menu, and scroll down 
                  to Options.
 3. Click on the Security tab.
 4. Make sure "Do not allow attachments to be saved 
                  or opened that could potentiallybe a virus" is 
                  UNCHECKED.
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                | 5. 
                  Click on the Apply button. Click on OK. 
 You should now be able to open attachments.
 
 If the problems still persist, do not hesitate to contact us 
                  via the ticket submission 
                  form.
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